Semperlite.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
Please note: For your protection, Semperlite.com will send every order via a trackable method.
For products shipped internationally, please note that manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages.
Duties and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.
Customs authorities require us to state the value of the gift item directly on the package.
Returns & Replacements
The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to any replacement product we might ship (in our discretion) if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us".
Import Fees Deposit
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees").
Read below for the answers to further questions about the Import Fees Deposit and applicable Terms and Conditions.
Which products does the Import Fees Deposit apply to?
Eligible items sent via Priority International Shipping will have an estimated Import Fees Deposit applied to the order. Orders for some types of products may only be sent via Priority International Shipping and to certain eligible countries.
What if the actual Import Fees are less than the Import Fees Deposit I was charged?
If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit Semperlite estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification e-mail to confirm the amount of the refund.
What if the actual Import Fees are more than the Import Fees Deposit I was charged?
You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.
How do you estimate the amount of the Import Fees Deposit?
We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.
How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?
Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods.
Import Fee Deposit Terms & Conditions
Your order with Semperlite.com for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
You authorize Semperlite to designate a carrier (Designated Carrier) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees. Amazon Export is not an agent and provides this as a value added service to customers.
"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order. By placing your order, you agree to allow Semperlite to collect the Import Fees Deposit. This deposit will be used, on your behalf, to reimburse the designated carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.
You further agree that the Carriers may disclose to Semperlite the amount of actual Import Fees levied ("Actual Import Fees"). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Semperlite will refund the difference to you.
In the case of gifts or other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.
These terms and conditions are in addition to the standard Conditions of Use of the Amazon website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.